A new photo will not load
New puzzle photos need an internet connection. Check your connection, return to the theme gallery, and try that theme again. Frume keeps the previous saved puzzle until the new one is ready.
Frume support · iPhone & iPad
A quiet place
to get unstuck.
Find clear answers for puzzle photos, saved progress, and the one-time Premium Cuts purchase.
Quick help
Start with the simple fix.
Most interruptions can be resolved without losing your puzzle.
Your saved puzzle is missing
Frume keeps one current puzzle and one last-completion receipt on this device. It asks before a new photograph replaces unfinished progress. Deleting or reinstalling the app removes local progress and any photograph you imported.
Restore Premium Cuts
Open About & Support in Frume and choose Restore purchases while signed in to the Apple Account used for the original purchase. Restoring does not charge you again.
Open a photographer credit
The photographer name appears during setup and in puzzle options. Use the credit link to open the photographer’s Unsplash profile in your browser.
Purchases
One unlock.
No subscription.
Classic puzzles and every Classic difficulty are free. Premium Cuts is an optional, one-time non-consumable purchase that unlocks Organic, Living, Living spectrum, Crystal, Crystal quartered, Amoeba, and Amoeba columnar cuts.
- Purchase handled by
- Apple App Store
- Access verified by
- RevenueCat entitlement
- Frume account
- Not required
If a completed purchase still appears locked, wait a moment, reopen Frume, then use Restore purchases. Include the Apple receipt status—but never payment credentials—if you contact support.
Still need help?
Tell us what happened.
Include your iPhone or iPad model, iOS version, the steps that led to the issue, and a screenshot if it helps. Frume has no account password, and support will never ask for an Apple Account password or full payment details.
targix8@gmail.com
Replies are handled by email.
Privacy by design
A puzzle, not a profile.
Frume has no account, no advertising, and no cross-app tracking. It stores one current puzzle, one last-completion receipt, and a small redacted diagnostic log locally, and uses only the services needed to load attributed photos and verify Premium Cuts. It also counts anonymously how the app is used, under a random identifier that belongs to this installation alone — switchable off in About & Support.
Read the privacy policy